The breakfast was rich and delicious, the check in was early. I thoroughly enjoyed configuration of the king room. The location was marvellous in a fairly quiet area, just next door to the museum area and many restaurants, the coffee shop, and Gran Via metro.

Had very very bad breakfast, it might be much better.

Cozy room with central heating, a safe, and plenty of TV channels 📺. Great location - just a stone's throw away from Calle de Hortaleza.

great location

Room hearing, no parking, no bath accessories

The place had a great location and the staff were very friendly.

Squeaky clean and updated rooms with a balcony looking over gran via, food delicious! Lots of supplies in the room: central heating, a private safe and multi-channel television. Particularly good location, within walking distance of everywhere. Great vacation in this central area. Wonderful stay for one night, nothing too much trouble.

Staff helpful, breakfast buffet good value. Close to metro station. Central location.

Very very noisy at night, noise not from hotel but from street. Had to buy ear plugs to be able to sleep. Family rooms at front of hotel directly above very busy street. Noise continues during whole night.

Spacious and newly decorated room, with a pretty decent bathroom 🚿. the location is fantastic, right near tons of cool restaurants and bars - couldn't ask for a better spot to be!

comfortable modern units with a terrace, a balcony looking over gran via plus long beds, and the staff were efficient.

The staff here were super friendly and incredibly helpful, they went above and beyond to make us feel at home. the location is really nice, it's in a quiet area which we liked a lot. Plus, there are shopping centers and a bakery close by, making it super convenient. It's a bonus that the airport is only 16 miles away! 🛍️

I liked the fact that there was a PC installed in my room.

Staff, my room was on 6th floor and was relative quiet

Breakfast is very poor Lower floors have traffic noise Maintenance is poor

In my guest room, they had a safe box, a minibar, and central heating. the hotel is in a great spot, just a short walk from a big plaza! 😊

We liked the location as it was close to restaurants, metro and shopping. It was easy to access other parts of Madrid from this location.

We found that on the first day the breakfast food that was to be hot was cold and there were empty trays where there should have been food. When we did point out to the only staff member there, she was too busy to deal with our concerns as she seemed only worried about marking on her list the guest as they arrived for breakfast. There was no staff assigned that we could see to clear off tables and refill the food bins. We took our concerns to the front desk and after a long discussion we were told that our hotel bill would reflect the fact the breakfast was less than satisfactory. We are not sure that this was in fact done as when I asked a check out time I was told that breakfast was part of the room charge. I would like to know if in fact we were refunded the 24 Euros for two breakfasts. To be fair breakfast was fixed the following day as there were more staff and the food bins were filled and hot and we were asked if we were satisfied.

The location was great and fab for walking around an iconic street. We found it in a quiet area just off everything-comfortable and center and lots of restaurants.

Unfortunately Wi-Fi was very poor.

I had a relaxing 7 nights at this hotel and thoroughly enjoyed it. the rooms were modern and updated, equipped with a shower and hairdryers in the bathroom. - the location was amazing, easy to reach with the Metro. - the staff here was fairly friendly and excellent. - There was Café Cafe & Te just a 5-minute walk from the property. - Everything was excellent, this would be my first choice again in Madrid.